Why you still need a Travel Agent

Ever wonder in this age with thousands of online booking sites, why you need a travel agent? Or more directly, why you need Brightways? We will tell you a few, among many reasons, to answer your question. Many agents still provide services or have knowledge that you just can’t get online – and often times, especially in times of crisis, working with a real live person is just plain superior.

1) We Are Educated and Have Personal Experience
A travel agent can give you insider tips and advice, using their education and personal experience to guide your travel. We have access to the personal feedback from hundreds of clients, and our own personal travel agent network, to provide insights you can’t get online.

2) We Have Clout
We have developed personal relationships with individuals at the airlines we sell and will leverage these relationships to get you things you can’t get on your own like that last minute booking, the totally sold out morning flight, you name it.

3) The Fixer
Every other time when a trip goes awry – they often do, a travel agent will step in and fix things as we have more leverage. Travel suppliers value the travel agent’s business much more than any individual traveler.

4) Cost-Savings
Travel Agents have unique access to benefits that can save you a lot of money and provide you with a better experience which will have a lot more value for your travel dollar. For instance, why do you pay $400 on a route at one time and on your next trip you pay $600 on the very same route? It might be confusing to you, but we can tell you how to keep paying $400. We know how. What’s more, since we sell everything, we’ll match you with the right product for your particular needs, at the best price.

5) Time-Savings
Instead of searching blindly on the Internet for hours, days, or even weeks – depending on the complexity of the travel plans – you can have an expert do the research for you, with your personal needs in mind. Travel Agents do it for every component of the trip and very often do it at no cost to you.

6) Safety Net
If anything should go wrong during your trip, you can rely on us to assist you. A travel agent will suggest and arrange alternate travel arrangements and help you to deal with any travel emergency you may have. And when you get in trouble, it’s always more superior to deal with a real live person who understands you.

7) On the Cutting Edge
Travel Agents are on the cutting edge of what’s new: we are mostly always the first to know about what’s the latest. We wont deny that airlines will send ‘amazing special offers’ to loyalty card holders at the most sneaky times, but what is the chance that you can cash in on the ‘amazing’ offer that wont be around for long? As your die-hard advocate (thank you for the business), we maintain relationships with our best travel partners and are always informed as to the latest and greatest offerings that can benefit you. So if you want to travel on the latest and greatest, agents are the way to go!

8) You Pay the Same Anyway!
There’s a general assumption that if you book either online or directly with the airline you pay less. The truth of the matter is on most occasions you don’t. Which means, you pay the same whether you book it yourself or have the travel agent do the work. Some travel agents even have websites that feature the same inventory, bookable in real time. Check out our new website which has online booking capability. The customer gets the best of the high tech world, in a high touch, environment. This parity pricing applies to virtually every travel product.

10) An Ongoing Mutually Beneficial Relationship
A good agent is like a good mechanic. Once you find them, you’ll never want to give them up. Travel could be your biggest discretionary spend in any given year, along with your limited time, so you want to make sure it’s done right.


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